Understanding Managing and Implementing Quality
Understanding, managing and implementing quality by Jiju Antony, David Preece This book considers strategic aspects of quality management and self-assessment frameworks, and provides an in-depth examination of a number of the main quality improvement tools and techniques. Incor.... Published date on: 2002-09-06 with total page: 256 pages. Publisher of Understanding, Managing and Implementing Quality is Routledge.
This book considers strategic aspects of quality management and self-assessment frameworks, and provides an in-depth examination of a number of the main quality improvement tools and techniques. Incorporating a critical orientation and drawing upon original case-studies, it also reviews the implementation of a variety of quality management programmes in a range of organisational contexts, including manufacturing, higher education, health care, policing and retailing.
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